Privacy policy

This policy explains how Townhouse Australia (“we”, “us”) handles personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect the information you give us when you use a form on this site, such as your name, email address, phone number, buying preferences and any message you send. We may also collect limited technical information, such as the page you enquired from.

Why we collect it

We use your information to respond to you, to connect you with the developers of properties you’re interested in, to send you alerts you’ve signed up for, to operate and improve this website, and to meet our legal obligations.

Who we share it with

With your consent, we share your details with the developer, or the developer’s sales representatives, for the development you enquire about. Those organisations handle your information under their own privacy policies. We also use service providers to host this website and store and deliver form submissions. Some of these providers may store information outside Australia. We don’t sell your personal information.

Security

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access.

Access and correction

You can unsubscribe from alerts at any time. You can also ask to access or correct the personal information we hold about you, or ask us to stop contacting you, using the contact form on our How it works page.

Complaints

If you have a concern about how we’ve handled your personal information, contact us first and we’ll respond within a reasonable time. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always on this page.

Last updated October 2026.